Information We Collect
When you contact us by phone, email, or through our website forms, we collect the information you give us. That includes your name, phone number, email address, and the service address where you need water softener help.
We also collect some technical information automatically when you browse our site, such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our website.
How We Use Information
We use your contact details to schedule appointments, answer your questions, provide quotes, and follow up on work we have done. If you ask us to, we may send you service reminders or helpful tips about your water softener.
We use technical and usage data to improve our website, make it easier to navigate, and understand which services people are most interested in.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us see which pages are popular and how visitors move through our site.
These third-party providers have their own privacy policies, and we do not control how they handle data. We encourage you to review their policies if you have concerns.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.
Data Retention
We keep your personal information for as long as needed to provide services, maintain accurate records, and meet legal or accounting requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access, and using reputable service providers.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. But we work hard to keep your data safe.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.
California residents may have additional rights under the CCPA. To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review it periodically.
Your continued use of our website or services after changes are posted means you accept the updated policy.